Australia: Free Express Shipping via Australia Post on most Australian orders* over $80. Shipping charge of $9.99 will be applied for orders under $80. Orders received by 11am, Monday through to Friday (excluding public holidays) will be dispatched the same day. *PO Boxes and out of area deliveries will be dispatched within 1-2 full business days and sent via standard Australia post which may take 2-6 business days to be delivered depending on your location.
New Zealand: Free Shipping on all New Zealand orders over $80. Shipping charge of $9.99 will be applied for orders under $80. They will be dispatched within 1-2 full business days and shipped via standard AUS & NZ Post which may take 5 to 7 business days to be delivered.
Sale Periods: During busy sale periods there may be slight delays in the dispatch of your order. We suggest adding an extra 1-2 business days to all normal delivery times in both Australia & New Zealand to avoid disappointment.
For more information please contact us at service@mavi.net.au.
Please note: While all care is taken, we reserve the right to leave your order in a safe place on premises if no one is home to collect. We recommend using a business address as your delivery address.
We reserve the right to cancel any order at which time we will immediately notify this action by email using the email address provided by you. All orders are subject to availability of stock. We reserve the right to take reasonable steps to verify that the order and credit card details are bona fide.
OUR RETURNS POLICY
Sometimes your Mavi's don't fit quite right. If this is the case, please send your items to the address below within 14 days after receipt of your item(s). Please fill out the returns form and keep your tracking number in case we need to locate your return.
Mavi Returns
C/O ACR Supply Partners Pty Ltd
12 Distribution Drive
Orchard Hill, NSW, 2748
AUSTRALIA
Mavi does not cover shipping costs for return postage unless item is deemed faulty or has been incorrectly sent. If item is faulty or incorrect please contact our Service Team first at service@mavi.net.au.
Garments must not been worn, all tags must be attached as new, and care must be taken to protect the garment when posting. Any item returned in any other condition than “absolute new” will not be eligible for a return. These items will be sent back with a note explaining that we cannot credit/refund.
PLEASE DOWNLOAD YOUR RETURNS FORM HERE.
Return of Full Priced Items
All full priced items are eligible for an exchange, a refund or credit note.
Return of Sale Items
Unless otherwise specified, all sale items are eligible for a CREDIT NOTE ONLY, unless the item is deemed faulty by our customer service team, in which case you are able to receive a replacement or refund.
Return of Outlet Items
All outlet items are returnable for CREDIT NOTE only. Strictly no returns or exchanges on any items purchased through Mavi outlet, unless faulty.
NZ Customers
You may return your garment to our Mavi Returns address along with the return form included. Please send your parcel back via a registered service and keep your tracking number for reference. Whilst all care is taken, Mavi cannot be held responsible for items not received through NZ Post
Faulty Products
We make every effort to provide goods of the highest quality to our customers so we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please notify us as soon as you notice any damage or fault with the product, and we will be happy to assist you further.
HOW LONG DOES IT TAKE TO PROCESS?
Update on Returns 10.01.2022 - Please note, due to COVID related delays and limited staff, we ask that you allow an additional 5-10 business days for your return to be processed. We apologise for the delay and appreciate your patience.
Returns will generally be processed within 10 business days of receiving. During sale periods and events, it may take up to 14 business days to process. We know that getting your refund is urgent and always try to process all returns as fast as possible.
Please note:
1 – Only items purchased via the Mavi Australia website can be returned. We cannot accept items purchased from any other store, you will need to contact the vendor directly.
2 – Items returned after 14 days may not be eligible for a full refund or exchange.
INTERNATIONAL
Unfortunately we cannot provide shipping to countries outside Australia and New Zealand. If you are located in the United States or Canada, please visit us.mavi.com for US store and ca.mavi.com for CA store to shop online.
