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We have had several queries in regard to refunds on ‘gift cards’.  Our conditions for refund only apply to full price merchandise.  in the instance where there is a return on sale merchandise our conditions clearly state that only a credit in the form of ‘gift card’ (no refund) will be issued for future use. Under consumer law where a customer changes their mind on a purchase (ie size or fit not suitable) the customer is not entitled to a refund but a credit.  Mavi has consulted the ACCC on what the obligations are and you can also refer the... Read more