GIFT CARD INFO

We have had several queries in regard to refunds on ‘gift cards’.  Our conditions for refund only apply to full price merchandise.  in the instance where there is a return on sale merchandise our conditions clearly state that only a credit in the form of ‘gift card’ (no refund) will be issued for future use. Under consumer law where a customer changes their mind on a purchase (ie size or fit not suitable) the customer is not entitled to a refund but a credit.  Mavi has consulted the ACCC on what the obligations are and you can also refer the... Read more