OUR RETURNS POLICY
Sometimes your Mavi's don't fit quite right. If this is the case, please send your items to the address below within 14 days after receiving your item(s). Please fill out the return form below and keep your tracking number in case we need to locate your return.
Mavi Returns
C/O ACR Supply Partners Pty Ltd
12 Distribution Drive
Orchard Hill, NSW, 2748
AUSTRALIA
PLEASE DOWNLOAD YOUR RETURNS FORM HERE.
For all return enquires please email us at service@mavi.net.au with your name, order number and your enquiry.
Garments must not been worn, all tags attached as new, and care must be taken to protect the garment when posting. Any item returned in any other condition than “absolute new” will not be eligible for a return. These items will be sent back with a note explaining that we cannot credit/refund.
Mavi does not cover shipping costs for return postage unless item is deemed faulty or has been incorrectly sent.
Return of Items bought during Black Friday Promo as below:
Return of Full Priced Items (with 40% off) - All full priced items are eligible for an exchange, a refund or credit note at the reduced promotion amount.
Return of Sale/ Outlet Items (with 40% off) - Unless otherwise specified, all sale items are eligible for an EXCHANGE or CREDIT NOTE ONLY equivalent to the reduced promotion amount.
Faulty Products - If on the rare occasion you receive a faulty product, please contact our Service Team at service@mavi.net.au and we will be happy to assist you further.
NZ Customers
You may return your garment to our Mavi Returns address along with the return form included. Please send your parcel back via a registered service and keep your tracking number for reference. Whilst all care is taken, Mavi cannot be held responsible for items not received through NZ Post
HOW LONG DOES IT TAKE TO PROCESS?
Update on Returns - Returns will generally be processed within 10 business days of receiving. During sale periods and events, it may take up to 14 business days to process
Please note:
Only items purchased via the Mavi Australia website can be returned
DELIVERY
Australia: Free Express Shipping via Australia Post on most Australian orders* over $80. Shipping charge of $9.99 will be applied for orders under $80. Orders received by 11am, Monday through to Friday (excluding public holidays) will be dispatched the same day. *PO Boxes and out of area deliveries will be dispatched within 1-2 full business days and sent via standard Australia post which may take 2-6 business days to be delivered depending on your location.
New Zealand: Free Shipping on all New Zealand orders over $80. Shipping charge of $9.99 will be applied for orders under $80. They will be dispatched within 1-2 full business days and shipped via standard AUS & NZ Post which may take 5 to 7 business days to be delivered.
Sale Periods: During busy sale periods there may be slight delays in the dispatch of your order. We suggest adding an extra 1-2 business days to all normal delivery times in both Australia & New Zealand to avoid disappointment.
WARDROBE ESSENTIALS - Up To 50% : Applies to selected styles only. Prices as marked. Offer lasts while stock lasts. Limited sizes remain. Discounted prices are valid during this period only, we are unable to price match items purchased outside of this period. Sale items are returnable for credit note ONLY
For more information please contact us at service@mavi.net.au.
Please note: While all care is taken, we reserve the right to leave your order in a safe place on premises if no one is home to collect. We recommend using a business address as your delivery address.
We reserve the right to cancel any order at which time we will immediately notify this action by email using the email address provided by you. All orders are subject to availability of stock. We reserve the right to take reasonable steps to verify that the order and credit card details are bona fide.
*Note - due to increased manufacturing and shipping costs, there has been a slight price increase on a select number of products. There may be a discrepancy between the tagged price and online price of certain garments. We thank you for your understanding.
INTERNATIONAL DELIVERY
Unfortunately we cannot provide shipping to countries outside Australia and New Zealand. If you are located in the United States or Canada, please visit us.mavi.com for US store and ca.mavi.com for CA store to shop online.
